Privacy Statement

Please read this privacy policy completely before using Candlex.com. By accessing or using CandleX, you acknowledge that you have read, understand and agree, without limitation or qualification, to be bound by this privacy policy. If you do not agree to this privacy policy, please do not use Candlex.com.

Candlex.com and all other online locations such as Facebook, Twitter, Instagram etc (together referred to as “we," "our," "us," “CandleX,” or "Candlex.com"). This privacy policy describes how we collect and receive individuals personal information through our website and/or any off-line communications (telephone or e-mail etc). This Privacy Policy along with the Terms of Service dictate your use of Candlex.com and the use of your information both through our website and Off-Line.

In addition to this privacy policy, you agree that the following means in the terms of service also dictate CandleX's collection and use of your information: acceptance of the terms of service, social media platforms, compensation/indemnity, disclaimers and limitation of liability; disputes and applicable law; and general information.

1. Privacy Policy, Updates & Changes-

We maintain the right to make alterations to this privacy policy at any time. The new privacy policy will take effect immediately and apply only to the information collected after the revision date. We will seek your permission for any material changes in how we use your information that apply to previously collected information.

 

2. Disclosure-

If required by law or if our terms & conditions are violated, we may disclose your personal information.

 

3. Personal information-

We collect personal information such as your name, address, email address etc in order to process and deliver the items purchased through Candlex.com. Your IP address (internet protocol address) is automatically provided to us when you are using or browsing Candlex.com. 

We may use any of the information collected to serve you, respond to you, provide customer service and improve our website, our products and/or services, including:

 

4. Shopify-

Shopify provides an online e-commerce platform which allows vendors to sell their products and/or services to the public. Your information is stored on Shopify's secure server protected by a firewall which CandleX has no access to.

 

5. Shopify Payment Information- Shopify will store your credit card data when you use the direct payment gateway to complete a transaction. This data is securely encrypted through PCI-DSS (The Payment Card Industry Data Security Standard). The data incurred is only stored for the time necessary to process the transaction to complete the purchase. The purchase information is deleted once the transaction is complete.

All direct payment gateways are obliged to comply with the PCI-DSS standards which are managed by The PCI Security Standards Council. The requirements set in place by The PCI Security Standards Council help protect and ensure secure handling of individuals credit card information and data when using online stores (such as CandleX) and any associated service providers. For further information about regarding this, please visit Shopify's Terms of service page or Shopify's Privacy Policy. (https://www.shopify.com/legal/terms or https://www.shopify.com/legal/privacy).

 

6. Security-

CandleX takes the necessary and appropriate measures to protect and guard your personal information. We follow all PCI-DSS requirements and implement the proper practices to ensure that any sensitive data is not accessed, disclosed, altered, compromised, or misused. If any credit card information is provided, the information is securely encrypted with SSL technology (Secure Socket Layer) as well as being stored with AES-256 encryption. No online payment method is 100% guaranteed to be secure, however we follow the industry standards and work diligently to keep your personal information safe.

7. Consent-

When browsing our online platform, placing a order, confirming payment, and/or choosing a shipping address you are granting CandleX the consent to use the specific information for transaction purposes only.

Marketing emails: We may send promotional emails on occasion; however it will be with your permission.

If at any point you wish to have CandleX withdraw your consent- please email our customer service department and we will ensure the necessary steps are taken.

 

8. Age of consent-

 By browsing, registering, or purchasing products from this website you are confirming that you are over 18 years of age and/or that you have been granted permission from a parent or legal guardian to do so.